About cancellation
Plan cancellation flow
- For guests
- For guides
Plan cancellation by guest
If you want to cancel the plan, please do it yourself.
1Select "Cancel Plan" from [Plan to participate]
Plan to participate
April 3,2020 at 00:00 ~
Locals teach! Tokyo's classic & hidden spot tour
Start code
Message
Plan details
Cancel plan
2Select "Yes" from the cancellation confirmation screen
Do you want to cancel the plan?
If you cancel more than 5 days before the plan implementation date, no cancellation fee will be charged.
Subsequent cancellations from guests will incur a 100% cancellation fee regardless of the reason.
3When the cancellation of the plan is completed, the following screen will be displayed
The plan has been canceled.
4After canceling the plan, a cancellation completion email will be sent to the email address registered from flat
Thank you for using flat.
The cancellation of the plan is complete.
[Cancellation details]
Locals teach! Tokyo's classic & hidden spot tour
April 03, 2020 12: 00 ~
¥ 10,000 x 1 person
Total amount ¥ 10,000
[Cancellation fee]
¥ 10,000
■ About cancellation of plan
A cancellation fee will be charged after 5 days until the plan implementation date.
Please check the following for details.
Plan cancellation by guide
If you want to cancel the plan, please do it yourself.
1Select "Cancel Plan" from [Plan for Confirmed Implementation]
Implementation confirmation plan
April 3,2020 at 00:00 ~
Locals teach! Tokyo's classic & hidden spot tour
Start code
Message
Plan details
Cancel plan
2Select "Yes" from the cancellation confirmation screen
Do you want to cancel the plan?
Cancellation from the guide will be fully refunded to the guest regardless of time and reason.
3When the cancellation of the plan is completed, the following screen will be displayed
The plan has been canceled.
4After canceling the plan, a cancellation completion email will be sent to the email address registered from flat
Thank you for using flat.
The cancellation of the plan is complete.
[Cancellation details]
Locals teach! Tokyo's classic & hidden spot tour
April 03, 2020 12: 00 ~
¥ 10,000 x 1 person
Total amount ¥ 10,000
[Cancellation fee]
¥ 10,000
■ About cancellation of plan
A cancellation fee will be charged after 5 days until the plan implementation date.
Please check the following for details.
Precautions regarding cancellation fees
No cancellation fee will be charged in the following cases.
-
Cancellation 5 days or more before the plan implementation dateFull refund
※If you cancel after 0:00, 4 days before the plan implementation date, a 100% cancellation fee will be charged.
-
Cancellation from the guideFull refund
※Cancellations from the guide will be refunded to the guest in full regardless of the time and reason.
Example of cancellation fee
Implementation date July 10, 2024
Cancellation fee date Cancellation after 0:00 on July 6, 2024